Frequently Asked Questions
Your guide to luxury shopping at Feuille Luxury
Are all items sold on Feuille Luxury authentic?
Yes, authenticity is our hallmark. Every piece in our collection undergoes a rigorous multi-point inspection by our team of experts to ensure it meets our strict luxury standards before being listed.
What is your shipping policy for international orders?
We offer premium worldwide shipping. Orders are typically processed within 1-2 business days and shipped via express couriers. Delivery times vary by region, but most international orders arrive within 3-7 business days.
How do I return a product if it doesn't fit?
We offer a 14-day return window for all eligible items. Products must be returned in their original, unworn condition with all Feuille Luxury security tags and designer packaging intact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options to provide a seamless checkout experience.
Can I cancel or modify my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. You may request a cancellation within one hour of placement. After this window, the order cannot be modified, but you may initiate a return upon delivery.
How can I track the status of my delivery?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your shipment in real-time.